Visitor services
Lost and Forgotten Items
A clear logging and safekeeping protocol, so your visit stays safe and worry-free.
At Gran Acuario Mazatlán we are committed to a safe, orderly and trustworthy visit. That is why we follow a protocol for handling, logging and safekeeping items lost or forgotten inside our facilities.
How it works
How we handle lost items
Three clear steps, from the moment an item is found to the moment it is back in your hands.
Received and logged
Every item found inside is handed to our security staff, who record its description and the place, date and time it was found. It is then kept in a secure, access-controlled area.
Valuables are kept under special safekeeping.
Claiming your item
Ask our Security staff whether your item has been found, or file a report. To file one you need a precise description of the item and a way for us to reach you.
To collect it: bring valid photo ID and sign the receipt form. Once ownership is confirmed, the item is handed over.
How long we keep it
Items are held for 2 months from the day they are reported or received, in an access-controlled area.
Valuables are kept under special safekeeping.
Report online
How do I report a lost item?
Email us with the details. We receive your report and get back to you as soon as possible.
objetosperdidos@granacuario.comInclude in your email
- Your name and phone number
- Description of the item: brand, model, color and distinguishing features
- Exactly where you think you lost it
- Approximate date and time
Information and contact
Need help?
For any question about lost items, we are here to help.
On site
Go directly to the box office and ask our Security staff.
Gran Acuario Mazatlán — committed to the safety, transparency and wellbeing of our visitors.